FREQUENTLY ASKED QUESTIONS

Explore some of our most frequently asked questions. If you need more help, call 779-707-1909 and talk to one of our promotional products experts.

What type of art file should I send?

Vector based files are required (i.e. Adobe Illustrator.AI, EPS, PDF files). These images can be scaled to any size without degradation. You want your logo to look as crisp and clear on your promo products as it does on your business card. However, don’t worry too much about it and send us what you have. Our professional graphic designers can work with and convert almost any type of artwork.

How can I send my artwork?

You may either upload your artwork during checkout or send it to us after you receive your order confirmation. You’ll be sent a free virtual proof to approve before we print the product.

Can I specify a PMS or custom color for my imprint?

Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. For embroidery, we will select the embroidery thread color that most closely matches a specified PMS color. PMS color-matching may result in additional charges.

What is a virtual proof?

Our promotional products expert will email a free virtual proof (a digital preview of your artwork on the product) to ensure your complete satisfaction before we begin production. If you need changes, we will work with you to get your artwork exactly the way you want it. Product production will only begin when you are completely satisfied with your virtual proof.

ARTWORK & DECORATION:

What type of art file should I send?

Vector based files are required (i.e. Adobe Illustrator .AI or .EPS files). These images can be scaled to any size without degradation.

Can I specify a PMS or custom color for my imprint?

Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our promotional product experts can help you select imprint colors that will lead to the best presentation of your artwork. For embroidery, we will select the embroidery thread color that most closely matches a specified PMS color. PMS color-matching may result in additional charges.

What is a virtual proof?

It is digital preview of your artwork on the product to ensure your complete satisfaction before we begin production.

CUSTOM QUOTES & PROPOSALS:

How do I get a quote?

Call us at 779-707-1909 or Click Request Quote on product description page

Does 2 Roosters accept Requests for Proposals (RFPs)?

Yes!

E-COMMERCE SOLUTIONS:

Does 2 Roosters offer online company stores ?

Yes!  for more information give us a call at 779-707-1909.

ORDERING:

Can I order in quantities smaller or larger than those shown on your website?

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items. If you need to order more than the maximum quantities shown please contact us, as additional discounts are available.

I placed an order online…now what?

One of our promotional product experts will be in contact with you promptly to guide you through the next steps and answer any questions you may have.

What forms of payment do you accept?

A 50% deposit is due upfront. The remaining balance is due within 14 business days of the final invoice date, which will be provided to the client within 7 days after the project has been completed.

Acceptable methods of payment include check, credit card, and electronic payment. Late payments are subject to a $35 late charge. Late charges will be applied every 30 days an invoice remains unpaid. We accept all major credit cards: American Express, MasterCard, Visa and Discover.

What is your satisfaction guarantee?

Unless we caused the error/ mission and items arrived damaged /defective. we cannot accept returns for custom items.

SHIPPING INFORMATION:

How will my order be delivered?

We ship orders mainly via UPS and FedEx from our production facilities throughout the United States. We choose the carrier based on the products you’ve purchased, your address and the size and weight of your order. All orders ship via ground service unless an expedited method is requested by you to meet an event date. All quoted delivery costs are estimates.

I need my order FAST. Do you offer rush services?

Yes. On some items, not all. Check product description to see if manufacture offers rush service. It is usually 5-7 days after art/logo approval, and many are available in just one day! Our promotional products experts will be glad to help you select the perfect product to meet your deadline. Rush charges are additional and will apply.

Can I ship on my own shipping account?

 In most cases yes. Just let us know (you’ll get an e-mail from us shortly after you place your order) and we’ll be happy to help. Note: There may be a third-party shipping fee.